Your privacy is of great importance to Lively Tech Agency. We therefore comply with the relevant laws and regulations on privacy, including the General Data Protection Regulation (further: GDR). This means that we:

 

• Set out our purposes clearly, before we process your personal data, through this privacy statement;

• Storing as little as personal data as possible, only the data necessary for our purposes;

• Explicitly request consent for the processing of your personal data, should consent be required;

• Take necessary security measures to protect your personal data. We also impose these obligations on parties processing personal data for us;

• Respect your rights, such as the right to access, correct or delete your personal data processed with us.

 

Your data is safe with us and we will always use it properly. In this privacy statement, we explain everything we do at the Lively Tech Agency company with information we get from you.

If you have any questions or want to know exactly what we track about you, please contact Lively Tech Agency.

 

Your account
Certain products of our company require you to register first. You must then provide information about yourself and choose a user name. We use this to create an account, which you can log into using that username and a password of your choice.

 

We use your:

• Name and address details

• Invoice address

• E-mail address

• Payment details (API link)

• IP-address

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We need these because of the contract we enter into with you. We keep this information until you cancel the account. We keep this information so that you do not have to fill it in again and again and so that we can contact you more easily if necessary. You can edit information through your account whenever you want.

 

Provision to third parties
We cooperate with certain companies, which may receive your personal data mentioned above.

The following parties are based outside the EU:  Swoogo, Ingo, Cvent, Pigeonhole, Grip.

 

Newsletters
We have a newsletter and you will only be added to the list of subscribers with your permission. In the newsletter we will inform you about news, tips and information about our products and services. We use your:

• Name and address details

• E-mail address

 

We send the newsletter based on your consent. We keep this information, until you cancel the subscription.

The newsletter will be send per mail quarterly. The content of the newsletter includes:

• Product knowledge and updates on our products and services.

You can unsubscribe from the newsletter at any time. Every newsletter contains an unsubscribe link.

 

Project portal access
Our portal gives you access to a management environment where you can set, specify and change things yourself. We keep track of what you have done and when, so there is proof of that. We use your:

• Name and address details

• E-mail address

• Profile picture

 

We need these because of the contract we enter into with you. We keep this information, until the end of the service to you.

 

Contact form
The contact form allows you to ask us questions or make requests. We use your:

• Name and address details

• Telephone number

• E-mail address

 

We do this based on your consent. We keep this information until we are sure you are satisfied with our response and six months after that. This allows us to easily access the information in case of follow-up questions. It also allows us to train our customer service to become even better.

 

Statistics and profiling
We keep statistics on the use of our company, where we can also view individual data. With these statistics, we improve our business to show only relevant information, for example. We may combine your personal data to find out more about you. Naturally, we will respect your privacy at all times. If you do not want this, you can always inform us. We will use your:

• IP-address

 

We do this based on your consent. We keep this information for one year.

 

Advertising
We would like to send you advertising about offers and new products or services. We do this:

• By e-mail

• Via social media

• By telephone

 

You can object to this advertising at any time. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you receive a call, you can do this via your account. You can also do this via the portal.

Provision to other companies or institutions
 

With the exception of the parties needed to provide the services mentioned above, we do not under any circumstances provide your personal data to other companies or institutions, except if we are required to do so by law (e.g. if the police demand it in case of suspected crime).

 

Statistics
We keep statistics on the use of our company, we have access to the individual data. However, we only consult this data if it is necessary for a purpose in this statement.

 

Cookies
Our company uses cookies. Cookies are small files where we can store information so that you don't have to keep entering it. But they also allow us to see that you are visiting us again.

 

You can disable the setting of cookies via your browser, some functions of our products might no longer work properly

We have reached agreements with other companies that place cookies. Nevertheless, we do not have full control over what they do with the cookies. So please also read their privacy statements.

 

Security
Personal data security is of great importance to us. To protect your privacy, we take the following measures:

• Access to personal data is protected by a user name and password

• We use secure connections (Secure Sockets Layer or SSL) which protect all information between you and our website when you enter personal data

• We keep logs of all retrievals of personal data

 

Amendments to this privacy statement
When our company changes, we have to update the privacy statement as well. So always note the date above and check regularly for new versions. We will do our best to communicate changes to you.

 

Your rights.
If you have any questions or want to know what personal data we hold about you, you can always contact us. See the contact details below.

 

You have the following rights;

• Get an explanation of what personal data we have and what we do with it;

• Insight into the exact personal data we hold;

• Having errors corrected;

• Having outdated personal details deleted;

• Having personal data transferred to another party;

• Withdrawal of consent;

• Restrict a particular processing;

• Object to a certain use.

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Please ensure that you always clearly indicate who you are, so that we can be sure we do not edit or delete data of the wrong person.

We will comply with your request within one month. However, this period may be extended for reasons related to the specific rights of data subjects or the complexity of the request. If we extend this deadline, we will inform on time.

 

File a complaint
If you would like to file a complaint about the use of your personal data, please email privacy@lively.nl. We will address any complaint internally and communicate this further with you. If you feel we are not helping you in the right way, you have the right to lodge a complaint with the regulator. This is called Dutch Data Protection Authority.

 

Contact details.
Lively Tech Agency
Europalaan 500
3526 KS Utrecht
E-mail address: privacy@lively.nl
Telephone: 085 1301 275

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Chamber of commerce number: 74839500

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